Terms and Conditions
Golden Ray attempts to be as accurate as possible. However, Golden Ray does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by GoldenRay itself is not as described, your sole remedy is to return it in unused condition.
A refund cannot be issued until golden-ray.com receives the goods in question. The European Consumer Protection (Distance Selling) Regulations 2000 states that your money will be returned within 30 days of cancellation. At golden-ray.com we aim to refund you within 14 days.
How to Return a Product
We recommend also that you send goods by registered delivery as we cannot be held responsible for any loss of parcel on the way back to us. Postage costs of unwanted goods are down to the customer.
Please send back to:
This returns policy does not affect your statutory rights.
- All goods supplied by golden-ray.com remain the property of the vendor Golden Ray until such time as they are paid for in full. Golden-ray.com is the trading name for Golden Ray (vendor).
- By entering and purchasing from this website you have released and discharged the providers/owners and creators of this site from any and all liability which might arise.
- The vendor Golden Ray cannot be held responsible for any injury caused by any of the products sold on golden-ray.com. The products are sold according to availability.
- All claims for delivery shortages and damages must be reported to golden-ray.com within 3 days of the delivery date.
- Golden-ray.com cannot be held responsible for orders being delayed by incorrect information supplied during the checkout process.
- All orders are usually dispatched within two working days. Items are sent by registered and insured mail and therefore may require a signature. If you are not in to sign for the parcel, this will be sent to your local post office or courier sorting depot where this will remain for a limited time. If unclaimed, this will be returned to Golden Ray. We reserve the right to charge additional postage fees to resend any goods.
This site trades in accordance with recent EU directives for online trading as follows:
- We provide a secure checkout for the encrypted delivery of sensitive customer information, such as contact address and phone number. Please see also our 'Privacy Notice' page.
- All goods come with a 14 day satisfaction guarantee. If for any reason you are not happy with your purchase simply contact us within 3 days of receiving your order and return your order to us within 14 days of receiving your order. We will exchange it for an alternative product or refund your money (shipping and handling costs are non refundable).
- Goods with engraving or personalization can only be exchanged, and no refund will be offered.
- Goods must be unopened and in their original condition & packaging.
- Goods must be received back at our office within 14 days from the day you receive your order.
If the returned product does not meet the requirements in any of the above conditions, we reserve the right to return the goods without notice. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
Notice is given that free offers, and our shipping and handling costs, will be accounted for if returned goods takes the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due. To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level.
Your credit card statement will appear as "Golden Ray".
Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without prior written permission of the copyright holder. All material is the copyright property of GoldenRay with the exception of material taken with the copyright holder's permission.
When you visit Golden-Ray.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY GOLDEN RAY ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. GOLDEN RAY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, GOLDEN RAY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GOLDEN RAY DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM GOLDEN RAY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GOLDEN RAY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.